1st Line Support Engineer - job offer
Required Skills & Experience
Technical Experience:
Previous experience in a 1st Line Support role, ideally supporting a SaaS platform or B2B software solutions (comparable to roles in companies like BigHand, iManage, HighQ, and Betty Blocks).
Platform Knowledge:
Familiarity with no-code or low-code platforms, workflow automation, or process automation tools.
Troubleshooting:
Strong problem-solving skills with the ability to diagnose and resolve technical issues remotely.
Customer Focus:
A track record of delivering excellent customer service, including the ability to communicate effectively with non-technical users.
Communication Skills:
Clear, professional verbal and written communication.
Technical Competency:
Basic understanding of networking, cloud solutions (e.g., AWS, Azure), and software configurations.
Preferred Skills & Experience
- Experience supporting SaaS platforms such as BigHand, iManage, HighQ, Betty Blocks, or similar workflow/process automation tools.
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira).
- Knowledge of workflow automation or low-code solutions.
- Exposure to legal, professional services, or corporate environments where SaaS tools are used to streamline operations.